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0409808399
Contact
hello@notapony.com.au

Shipping and delivery

We aim to have your parcel booked for courier collection within 24 hours of your order being placed. Delivery times will then vary depending on where your parcel is going. Please note, once your parcel is with our couriers, we are not in control of the delivery times and below are the best estimates provided to us. 

Delivery windows 

Metropolitan Melbourne, Sydney and Adelaide 

Delivery typically within 2 business days. 

Metropolitan Brisbane and Canberra

Delivery typically within 3 business days. 

Metropolitan Perth, Darwin and Hobart 

Delivery typically within 6 business days. 

Rural and regional Australia 

Delivery typically within 6 working days. 

Unfortunately at this time, we are not able to offer delivery outside of Australia. 

Delivery costs (care packs) 

Australia wide 

We offer a flat rate of $10 per parcel, with tracking. 

Delivery costs (prints) 

Flat rate of $3.00 via Australia post, without tracking. 

Should you choose to add tracking, your print will cost $9 for postage. 

Express

We do not currently offer express shipping as a standard option as the courier delivery times and costs vary so widely depending on your location. However, if your parcel is urgent, please contact us at hello@notapony.com.au and we will endeavour to help you with a faster shipping option. 

Failed collection 

If delivery is attempted on a package and then not collected by the recipient and returned to sender, we will gladly resend the package but cannot cover the cost of shipping it a second time.